The wellbeing of our guests and team members is our highest priority. We're ready to welcome you back and would like to share some of the steps we've taken to ensure the well-being of our guests and team members.
Cleaning & Sanitation
Our team has implemented enhanced sanitization protocols across the hotel, developed with guidance provided by local health authorities, the CDC, AHLA Safe Stay guidelines and other governmental agencies. The frequency of cleaning and disinfecting the hotel, with additional focus on high-touch surfaces such as the front desk, elevators, door handles and public restrooms, has been increased to ensure a clean and safe environment for our guests and team members. This elevated approach extends to the cleaning and sanitation processes within our guest rooms, restaurants and team member service areas.
Hand Hygiene, Face Coverings and Gloves
Proper and frequent hand washing remains one of the most important steps in preventing the spread of germs. Our team members are required to properly wash their hands hourly and immediately after doing such things as sneezing, touching their face, cleaning, entering or exiting guest areas and before and after a shift. We have made hand sanitizer readily available throughout the hotel to assist with hand sanitation when a sink is not readily available. Gloves and face mask coverings will be worn by restaurant team members when preparing food or drinks; other team members throughout the hotel are also required to wear face masks at all time while indoors and gloves depending on duties and recommendations made by the CDC. Guests are required to wear a face covering while indoors in public areas where six feet distancing is not possible.
Temperature and Wellbeing Checks
In an ongoing effort to ensure the health and wellness of our team members and guests, each team member must pass a temperature check upon arrival to work and must answer a list of wellness questions before coming in contact with any guests or team members.
Guests are advised to practice physical distancing and maintain a space of six feet apart from others, our team members will be doing the same with reception and service areas reconfigured to assure a safe space between team members. The tables in our restaurant have been reconfigured to allow proper spacing for diners and team members and seating is limited to 50% occupancy indoors in our restaurants.
We have enhanced cleaning and sanitization protocols for our guest rooms to include the use of cleaning products and standards which meet recommended guidelines and are approved for use against viruses, bacteria and other airborne and blood borne pathogens and with particular attention to high-touch items and surfaces within the room. As an added measure of safety for our team members and guest, daily housekeeping services are only provided after a three-night stay. Housekeeping service will be provided after each three consecutive nights of stay. For your convenience, we have provided an extra set of bath towels, wash cloths, hand towels and bath amenities in each room.
In Room Dining
A limited in-room dining menu is available for pick-up through Uncle Andy's as well a selection of room amenity offerings.
Services & Amenities
The city, state and federal health and safety measures we've adopted mean that some of the regular services and amenities we normally provide may differ from what you've experienced in the past or is communicated on our website. Please see our limited amenities page by clicking here for additional information or contact us with any questions you may have.
Thank you for helping us to inhibit the spread of respiratory viruses by:
• Adhering to county mandate requiring face mask coverings at all times when entering indoor public spaces
• Washing your hands often with soap and water for at least 20 seconds
• Avoiding close contact with people who are sick
• Avoiding touching your eyes, nose and mouth with unwashed hands
• Using an alcohol-based hand sanitizer that contains at least 60% alcohol, if soap and water are not available
• Covering your cough or sneeze with a tissue, then throw the tissue in the trash
• Cleaning and disinfecting frequently touched objects and surfaces
• If you are feeling ill, kindly contacting the front desk or guest services as soon as possible